Privacy Policy

Introduction

Welcome to Best Plumber Perth. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

Our practices are in compliance with the Australian Privacy Act 1988 (Cth) and relevant amendments and state legislation.

By using our website, you consent to the practices described in this Privacy Policy. Please read this document carefully and feel free to contact us with any questions or concerns.

Information We Collect

We collect personal information to provide and improve our plumbing services.

• Personal Information: We may collect personal information that you voluntarily provide when using our services, such as your contact details (name, email address, postal address, phone number), payment information (for billing purposes), property details relevant to the services provided, and other data. Information is collected through website forms, phone calls, or in-person interactions.
• Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is used to improve our website and enhance your user experience.

How We Use Your Information

We may use your information for the following purposes:

• To schedule and provide plumbing services.
• For billing and payment processing.
• To improve our services and customer experiences.
• To personalise your experience on our website.
• To communicate with you, respond to your inquiries, and send you updates.
• To monitor and analyse usage patterns to enhance our website’s functionality and security.

Data Security Measures

We take data security seriously. We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

Sharing of Information

We will not share your personal information with third parties, except as required to provide our services, comply with the law, or protect our rights.

However, we may share your information with:

• Service providers who perform functions on our behalf, subject to strict confidentiality agreements.
• Legal authorities, if required by law or to protect against fraud or other security risks.
• Cookies and Web Analytics.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse site usage. Cookies are small files placed on your device that enable us to remember your preferences and collect analytics data. You can choose to accept or decline cookies through your browser settings.

Your Rights

• Access: You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us.
• Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections.
• Deletion: You have the right to request the deletion of your personal information.
• Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised Privacy Policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We will investigate and respond to your inquiry or complaint promptly.

This Privacy Policy is effective as of 02 May 2024.